Frequently Asked Questions

Have all your questions and queries answered below.
If you require further information please contact us.

Q01. Why should I consider moving into residential care at Jeta Gardens? + READ ANSWER

Reasons are not necessarily straightforward and depend on a number of factors including your state of health, ability to cope on your own, and need to develop friendships during this important stage of life.

We recommend you discuss the options with your family, friends and health advisors before deciding on the move. Jeta Gardens is dedicated to ensuring you receive the best support and care to live life to its fullest.

Q02. What makes Jeta Gardens different from any other residential care facility? + READ ANSWER

The Jeta Gardens community is one happy family where uncompromising love and respect ensure a fulfilling lifestyle. Our core values of joy and compassion, underwritten by decades of Eastern culture, provide an ideal environment for health and wellbeing.

Q03. How do I know I need to move into residential care? + READ ANSWER

Everybody is an individual; with differing needs and circumstance. Just ask yourself how you are managing daily living tasks and if your present lifestyle is meeting your care and social expectations. Those closest to you may express concerns on how you are coping in your own home, it is important to discuss your options with them.

Q04. What is ACAT? + READ ANSWER

To assist you in assessing your care and lifestyle needs an Aged Care Assessment Team (ACAT) member will visit you at home. The assessment is free and funded by the Australian Government and is completed by a team of health professionals who understand the challenges we face as we age and will recommend the best solution to meet your needs. Their assessment will reveal the appropriate type of care to enable you to live comfortably.

Q05. Is there a waiting list? + READ ANSWER

Yes, a list exists however is discretionary depending on the individuals circumstance. Our unique model attracts high occupancy however we assess people on their needs (clinically and socially) to ensure those who are most suited are given priority access.

Q06. Can I have my own room? + READ ANSWER

Yes, all rooms are designed for the individual occupancy as well as accommodate couples. While we recognise the lifestyle advantages of social interaction and enduring friendships, we understand the resident’s need for privacy and respect. Our rooms are larger than average, tastefully furnished with individual en suites.

Q07. Do you have accommodation for couples? + READ ANSWER

Yes, you are welcome as a couple with a suite of rooms to meet your needs. If the ACAT assessment only applies to one person we can accommodate your spouse in the adjacent village ensuring that the dignity and lifestyle of couples are maintained and you’re never too far from your beloved.

Q08. What if I only need care for a short period of time? + READ ANSWER

Jeta Gardens provides respite care for those people who need care for a short period. Our community provides you, as a respite resident, the opportunity to make new enduring friendships and be part of the Jeta Gardens family.

Q09. Who will be caring for me (or my loved one)? + READ ANSWER

Jeta Gardens has a hand-selected team of registered nurses and professional care staff rich in the knowledge of culture and languages. Each person is carefully assessed on their clinical ability and capacity to uphold our uncompromising values. We have a continuous professional development program to ensure all staff comprehend and apply contemporary clinical techniques and care procedures.

Q10. What if I (or my loved one) can’t speak English? + READ ANSWER

Language is no barrier to a fulfilling Jeta Gardens lifestyle. On each shift we roster staff with a range of linguistic skills. We rejoice in our cultural diversity recognising that each resident uniquely contributes to our family lifestyle.

Q11. Is Jeta Gardens accredited? + READ ANSWER

Yes, we enjoy the full 44 standard accreditation status. Our compliance is regularly assessed by the Accreditation Agency. Jeta has a continuous improvement program of quality enhancement.

Q12. What will it cost? + READ ANSWER

Each prospective resident is assessed by the Commonwealth Government (through Centrelink) to ascertain the contribution required on entry and the daily care and accommodation fees. A Government managed safety net program ensures no resident or their family is subject to unreasonable financial pressure.

Q13. Are there any activities? + READ ANSWER

Yes, we pride ourselves on a comprehensive program of activities organised and managed by a qualified team of therapists. Programs are designed to meet residents’ physical and psychological capabilities. We celebrate special events and festivals relating to our mix of cultural and national events as well as celebrating iconic Australian days. Weekly outings and tours are another special part of our activity program.

Q14. Are pets allowed? + READ ANSWER

Pets are allowed in the outdoor café and gardens. Unfortunately not in the aged care zones. However, in our retirement living zones, we welcome pets (subject to assessment by management) that do not interfere with the everyday lives of fellow residents and are reasonably well-behaved.

常见问题

下列所述,可解答您所有的提问。
若您需进一步的详情,请随时联络我们。

Q01. 为何我需要考虑迁入颐康园的安养护理院? + 参阅答复

原因不是非常直接的,而是取决于多个因素包括您的身体健康状况、本身的自顾能力以及在此重要的人生阶段,期盼开展新的友情以排遣寂寞的需求。

我们建议您在决定行动前,不妨与家人、朋友及健康顾问商讨有关选择。颐康园将致力于确保您获得最佳的协助和护理,以充实生活,圆满人生。

Q02. 是什么让颐康园出类拔萃、与众不同? + 参阅答复

颐康园社区是“安乐一家”,秉持着其坚定不移的至尊挚爱及充实圆满的生活方式。我们所具有的欢乐与慈悲的核心价值,承载了数代人的东方传统文化,造就了一个身心健康生活愉快的理想环境。

Q03. 我如何知道我需要迁入安养护理院? + 参阅答复

每个人都是一个个体,有不同的需要和状况。只要自问如何处理本身的日常生活事务,您目前的生活方式是否符合您对护理和社交的期望。那些亲近您的人或许会对您如何在家中自处深表关心,去与他们商讨您的选择是十分重要的。

Q04. 什么是长者护理评估团? + 参阅答复

为协助您去评估您所需的护理和生活方式,来自长者护理评估团(ACAT)的成员将登门拜访您。这项免费评估工作乃由澳洲政府资助,并由一支健康顾问团队全力执行。他们了解我们这些年龄层者所面对的挑战,也将对您的需求作出最佳解决方案的建议。他们的评估将显示出适当种类的护理以确保您的生活更加悠然自得。

Q05. 有无轮候列表名单? + 参阅答复

是的,有这样一份列表。此列表的存在具有自由裁量权,且取决于个人情况。我们独一无二的模式吸引了较高的入住率,然则我们仍去评估他们在临诊上及社交上的需要,以确保那些适合者能获得优先入住权。

Q06. 我可以拥有自己的房间吗? + 参阅答复

可以。所有房间都是单间设计,也有提供给夫妻俩的住宿设计。当我们认同保持社交互动与友情为生活方式的优势时,我们同时也很了解住户对隐私和尊严的渴望。这里的房间面积较一般而言要大些,装修品味高雅,配有独立浴室套件

Q07. 有否专为夫妻所设的房间? + 参阅答复

有的。有一种套间式的住所能满足夫妻俩的需求。如果长者护理评估团(ACAT)的评估只符合一人入住,我们可为您的伴侣提供毗邻的退休村单位,既能让夫妻俩保有各自有尊严的生活方式,又能让您常和近在咫尺的爱侣时常相处。

Q08. 若我只需要短期护理,如何安排? + 参阅答复

颐康园所提供的暂缓护理服务,就是为那些需要短期护理者而设。我们的社区将把您当作暂居住户看待,为您提供一个可结交更多知心朋友以及成为颐康园大家庭一份子的机会。

Q09. 谁是照顾我(或我所挚爱的人)? + 参阅答复

颐康园拥有一支优选的护理团队,由具备多种文化和语言知识的注册护士与专业护理人员所组成。每个人都经过严格评估其医疗护理能力以及坚定不移的尊崇并体现本园价值观的能力。我们有一个持续的专业发展计划方案,以确保所有工作人员了解和应用现代的医疗技术与护理程序。

Q10. 如果我(或我所挚爱的人)不会说英语,怎么办? + 参阅答复

语言能力的不足,并不会成为颐康园圆满生活方式的牵绊。在轮班的职员中都会分配具有一系列语言能力者当班。我们文化的多样性让我们认识到每个住户都是唯一的,其唯一特性就构成了本园的快乐大家庭之生活方式。

Q11. 颐康园是否获得官方认可? + 参阅答复

是的,我们充分享受获得44个标准认证的资质。认证机构会对我们的合规性进行定期评估。在颐康园不断改进和提高质量就是我们的座右铭。

Q12. 费用方面如何? + 参阅答复

每个准住户乃由联邦政府(通过Centrelink)评估,确定入住所需的日常护理条目和住宿费用。一项政府管理的安全网计划确保没有住户或其家庭因此而需面对不合理的经济压力。

Q13. 有些什么活动? + 参阅答复

是的,让我们深感自豪的是所有的活动计划皆由一组合格的活动治疗师所组办和管理。活动项目的设计乃为住户的身体与心理能力而规划。我们也共同欢度一些不同文化的特别庆典和节日,以及全国性佳节诸如庆祝标志性的澳洲日。每周的外游和观光行程也是其中一项特备的活动项目。

Q14. 可否准许豢养宠物? + 参阅答复

宠物只准许在户外咖啡座和花园活动,不过却禁足于长者护理区之范围。但是我们欢迎且容许宠物在退休生活区域(须通过管理层的评估),前提是其宠物不会对这里住户的日常生活造成不必要的干扰,且能循规蹈矩、不生事端为佳。